Privacy Policy & GDPR Notice

At Home Find, we are committed to safeguarding your privacy and ensuring the highest standards of data protection. This Privacy Policy & GDPR Notice explains how we collect, use, process, and protect your personal information in full compliance with the European Union General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR").

1. Scope of This Policy

This Privacy Policy applies to every interaction you have with the Home Find platform and services, including but not limited to:

• Contact forms and feedback channels
• Buyer Request forms and criteria submissions
• Seller Request forms and listing creation tools
• Property inquiries and viewing scheduling requests
• Insurance inquiries and consultation forms
• Mortgage inquiries and qualification forms
• AI Match requests and concierge interactions
• Newsletter subscriptions
• Premium Guide and market report downloads
• Direct communications via email, telephone, WhatsApp, or live chat
• Any future lead generation forms deployed on the platform

2. Categories of Personal Data We Process

We collect and process only the personal data that is necessary to deliver our services. Depending on your interactions, this may include:

• Identity Data: Full name, company name, and professional credentials.
• Contact Data: Email address, phone number, and social identifiers (e.g., WhatsApp number, Telegram username).
• Preferences & Criteria: Property preferences, search parameters, budget limits, location preferences, and investment interests.
• Specific Interests: Insurance and mortgage consultation requirements.
• User-Generated Content: Uploaded files, floor plans, and textual messages.
• Technical Data: IP address, device type, browser model, operating system, and cookie data where applicable.

3. Purpose and Legal Basis of Processing

Under the GDPR, we must have a lawful basis to process your personal data. We process your data for the following purposes and under the respective legal bases:

4. Marketing Communications & Consent

When you voluntarily submit a form or explicitly request information on the Home Find platform, we may contact you using the contact details you provided regarding services offered through the platform. These include real estate, buyer/seller representation, premium investments, insurance, mortgage services, market reports, and educational guides.

GDPR Transparency Notice: Merely visiting our website or downloading a guide does not grant us marketing consent. We will only send promotional and marketing communications where permitted under applicable laws, and you reserve the absolute right to withdraw consent or unsubscribe at any time.

5. Resources & Premium Guide Downloads

When you request a downloadable guide and provide your contact details, we will use that data:

• To instantly deliver the requested guide to your email or device.
• To follow up with relevant information related to the topic of the guide.
• Where lawful, to provide information about related Home Find services that match your interests.

6. Technical Security & Organizational Measures

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Secure Databases: We utilize advanced Supabase infrastructure with strict Row Level Security (RLS) policies, ensuring your data is restricted strictly to authorized systems and roles.
• Encryption: All data is encrypted in transit using standard Transport Layer Security (TLS) and at rest.
• Masked Data: Sensitve contact information on the marketplace remains fully masked and shielded from web scrapers and unauthorized actors.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory requirements. If you request the erasure of your data, we will delete or anonymize your information unless legally obligated to retain it.

8. Your Rights Under the GDPR

As a data subject residing within the EU/EEA, you hold the following rights under Regulation (EU) 2016/679:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no lawful reason for us to continue processing it.
• Right to Restriction: Request that we suspend processing your personal data in specific scenarios.
• Right to Data Portability: Request the transfer of your personal data in a structured, commonly used format.
• Right to Object: Object to the processing of your data for direct marketing or legitimate interest grounds.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
• Right to Lodge a Complaint: File a complaint with your local data protection supervisory authority.

9. Contact and Inquiries

To exercise any of your rights or request further information regarding our data handling practices, please contact us directly:

Standarde de colaborare și dreptul de selecție a clienților

Pentru a menține calitatea serviciilor oferite și standardele profesionale asumate, ne rezervăm dreptul de a evalua și selecta solicitările de colaborare și proiectele pe care le acceptăm. Evaluarea solicitărilor se realizează pe baza unor criterii obiective, precum compatibilitatea cu serviciile oferite, obiectivele clientului, disponibilitatea resurselor necesare, cerințele de conformitate, obligațiile legale aplicabile și capacitatea de a furniza servicii la nivelul de calitate asumat. Ne rezervăm dreptul de a refuza furnizarea serviciilor în situații în care solicitarea nu este compatibilă cu domeniul nostru de activitate, nu poate fi realizată în condiții profesionale corespunzătoare, implică riscuri de conformitate, riscuri operaționale sau contravine procedurilor și valorilor companiei. Toate solicitările sunt analizate profesional și transparent, cu respectarea legislației aplicabile și fără discriminare.

Related Legal Documents

• Terms of Use
• Cookie Policy
• Disclaimer
• Data Subject Requests